Standard Computer maintains a proprietary internal knowledge base of procedures, problems and best practices that we use to ensure the very best IT support possible is being given to our customer. Occasionally we run into problems that come as a complete surprise, are very difficult to solve and cause major pain for the client. We call these types of problems "Black Swans". The interesting thing about a black swan problem is that they are very easy to deal with once you have the benefit of hindsight. A Black swan event is not the same thing as an accident. Accidents are when two or three rare events happen at the same time. A Black swan is a high profile, hard-to-predict event that usually has a simple and direct solution. The example below may
This page details a time when we came across a problem converting from an EZ Dental-supported imaging software to a Dentrix-supported software and how we solved that problem. Click here to go to the article.
This page details an issue that occurs occasionally inside of Open Dental that restricts its users from logging in and how we approach the situation in order to solve it. Click here to go to the article.